Transmissito and the new gig economy – Welcome 2020
Is a “reliable supply chain” part of efficient customer management?
Various economic studies in recent years have shown that the supply chain has become more important to customers. In fact, the bad delivery service can cost you repeat business and possibly abolish your reputation. How is it possible to meet customer expectations and deliver more cost-effectively? It necessitates a mixture of digitization and outsourcing, providing maximum control and better security and transparency.
Your Customer expectations
A wide-ranging Capgemini study confirmed how vital transportation is becoming for retail business finding delivery efficiency, can foster loyalty when done well. The same research concludes that clients who are fulfilled with their delivery involvement are more likely to get a higher level of acquisitions. In fact, 74% of happy customers expect to increase consumption levels by 12% with their preferred retailer. It was also noted that “48% of displeased clients intend to stop buying from an inefficient supplier”.
In other industries, including B2B and B2C, the same problems are becoming more common as people at all levels expect delivery to be exceptional. What should businesses consider when ensuring that their delivery options match their excellent “personal” service?
Can You Get By Without Transmissito?
Not all businesses can rely on conventional transportation mechanisms to fulfil the delivery function. Being cheap can be incredibly expensive, mainly if something goes missing or does not reach its destination. Any company transporting niche valuable objects or products of unusual sizes must carefully choose its transport companies. Your local and loyal mail delivery person may not meet your new efficiency standards or your customer expectations. Other options may seem more exclusive at first glance, but maybe more dependable and offer better overall service, which encourages customer loyalty.
In house fleet management?
You can always invest in your own fleet (and infrastructure and overheads), but it is an exclusive option with expensive fixed expenses. Telematics provider Verizon Connect has found that “small and medium-sized businesses have a repair bill of $ 11,000 a year and five days of downtime due to road traffic accidents.” plus, “more than half (54%) of fleets surveyed witnesseded a case in the past year, with a third of defendants saying that maintenance and other associated expenses are the top problems keeping them awake at night.”
Most companies are encouraged to concentrate on their core business and leave fleet delivery or supply chain efficiency to someone like Transmissito.
The dilemma of single/fleet transporter
Using a single transporter gives you more control and flexibility to get started. You need a supplier that evolves with you. Fleet problems can arise unexpectedly – absentees, vehicle breakdowns and accidents, etc. and this requires efficient management. Transmissito recommends you consider a trial period so that you can gauge how responsive they (the transporters as well as Transmissito) are, both day-to-day management and when things go wrong.
The IoT and world of electronics
Customers love to know when and where their delivery is. More and more supply chains are using IoT to update consumers about their deliveries. Digitization is a significant tool in the arsenal to improve efficiency. With tracking expertise, you can recognize and plan delivery routes accordingly and prevent inefficient routes, allowing you to achieve more supplies with the same assets. The same method can be used to use geo-fencing to attentive you when drivers go “off-route” or make an unexpected or extended stop. Technology can also facilitate business efficiency with electronic proof of distribution, enhancing efficiency.
Ultimately, any business that inquires and answers these queries will be poised to increase customer service and stop delivery costs from eating further into their profit margins.